Managed IT services
Your technology, monitored and maintained by people who answer the phone
A fixed monthly agreement that covers support, patching, security, and backups for the equipment your business runs on. No hourly surprises.
What is included
Managed IT is not a helpdesk contract with monitoring bolted on. It is an agreement that we are responsible for keeping the environment healthy, and that we will tell you when something is about to fail instead of waiting for it to.
Monitoring and alerting
Every supported computer, server, and network device reports health continuously. Disk failures, failing backups, stopped services, and full drives generate a ticket on our side before a user notices.
Helpdesk and on-site support
Remote support for the majority of issues, and on-site visits when hardware, cabling, or a person needs hands. You reach a technician who can see your environment, not a script reader.
Patching and endpoint security
Operating system and application updates are staged and applied on a schedule, with reboots coordinated around your business hours. Endpoint protection, disk encryption, and screen lock policy are configured and enforced.
Backup and disaster recovery
Backups are configured, monitored, and tested. A backup nobody has restored is a hope, not a backup. We document what the recovery would look like and how long it would take.
Accounts, onboarding, and offboarding
New hire accounts, permissions, and equipment. Departing staff locked out the same day, with their data retained according to your policy rather than lost with their laptop.
Vendor and procurement management
We deal with your internet provider, software vendors, and warranty claims. When hardware needs replacing, you get options with real prices and a recommendation, not a catalog.
Common questions
Do we have to replace all our equipment?
No. We work with what you have, document it, and replace things when they fail or become a security risk. If something is fine, we say so.
What if we already have an IT provider?
We coordinate the transition directly with them, including documentation and account handover. Most transitions take two to three weeks and do not require downtime.
Do you support remote and hybrid staff?
Yes. Laptops are managed the same way whether they are in the office or at home, as long as they connect to the internet periodically.
Is there a minimum contract term?
Terms are set in the agreement and quoted with the proposal. Ask us directly and we will put it in writing rather than bury it here.
Do you resell Microsoft 365 and other software?
We can procure licensing on your behalf or work with licenses you already own. Either way we manage the tenant configuration and the accounts.
Get a written scope before you commit
The assessment produces a report you keep, whether or not you become a client.